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Patient Access Clerk

Location:St Croix Falls, WI
Employment Type:Full Time
Department:Patient Access Services
Description:This Patient Access Clerk position is a full-time position, which is typically 80 hours per pay period (every two weeks). The hours of this position vary during the week from 6:30 a.m. to 7:00 p.m. on a rotaion basis. The position also includes a hospital rotation, which is every fifth weekend.

This position is responsible for patient registration duties, patient scheduling, cash drawer, coverage of telecommunication system, a variety of support tasks, and all other assigned duties.
Duties:1. Promotes an environment of teamwork, customer service and positive communication
2. Perform patient registration duties and all other duties assigned.
3. Handles all functions in the telecommunication area, including cash drawer, daily on call schedule, alarm monitors, ambulance communications and customer assistance.
4. Schedules patient appointments and procedures.
High school graduate or equivalent

Accurate keyboarding/data entry ability
Customer service experience
A minimum of one year of healthcare registration/scheduling experience, preferred.
Overall knowledge of healthcare facility policies and procedures, preferred.

Excellent customer service skills
Excellent communication skills
Ability to problem solve
Manage time and prioritize tasks
Ability to work independently
Knowledge of Windows environment.
Detail Oriented

Continuous: Sitting/Balance

Frequent: Repetitive Movement and Fine Manual Dexerity

Occasional: Walking/Standing, Reaching from above shoulder height to floor, Climbing, Pushing/Pulling 0# to 400#, Lifting/Carrying from 0# to 25#, Crawling/Kneeling/1/2 Kneeling/Stooping/Crouching/Squatting, Pivoting

Sensory: Normal Vision; Impaired Color Vision; Normal Hearing

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